Refund and Returns Policy

 

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

 

 

We’re totally stoked about our Coffee and we’d love it if you love it as much as we do. However, if you are unsatisfied with any coffee purchase you have made from our website, just give us a shout out within 24 hours of shipment on info@espressodrive.in for a replacement or 100% refund of the purchase price back to your account, with such return / refund is justified and agreed upon us both

 

Please make sure to include:

 

– Your name

– Date of Order

– The items you would like refunded

– Order Number 

– The reason for the return (optional, but we’ve love to use your feedback to improve our products)

 

(Throw in images for us to expedite the process for you)

 

Please note:

 

1. All brewing equipment can only be refunded if it is returned back to us in new and unused condition.

 

2. Refunds for coffee subscription purchases will be on prorated basis, based on the number of shipments remaining.

 

3. Refunds are initiated within 24 hours of notification. The amount of time it takes before the money is credited back to the customer’s account depends on the clearing cycle of the customer’s bank.

 

4. For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine/equipment to our office in Gurugram. We will cover the delivery back to you.

 

5. Return of merchandise will be updated once available.

 

6. Returns for products/equipment/items available on website, if purchased at our outlets, can be redirected to +91-9999124978 / info@espressodrive.in for return or refund policy.